How to deliver luggage and suitcase from hotel to airport in Bangkok?

How to deliver luggage in bangkok from hotel to airport with AIRPORTELs

After you check out at the hotel, your luggage and suitcases will drag you back from exploring further in the city.

You may simply BOOK AIRPORTELs luggage delivery service online, drop the luggage at the front desk or concierge, and are ready to enjoy your hands-free travel.


luggage storage, luggage delivery, airportels


    Select the location for us to pick up your luggage

    You can choose from hotel, home/condo/airbnb, shopping mall or airport that you would like us to pick up your luggage.

Date & Time

Select your Date & Time for us to pick up your luggage

You can choose the date and time that you would like us to pick up your luggage in advance.


    Select the location to collect your luggage.

     You can choose from hotel, home/condo/airbnb, shopping mall or airport that you would like to collect your luggage.

Date & Time

Select your Date & Time to collect your luggage

You can choose the date and time that you would like to collect your luggage.


    Select quantity of your luggage that you would like to delivery.

    Unlimited of weight, size and distance.


Fill information form for evidence when you collect your luggage.



    Select your payment method for your booking.



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Let’s see how does it work when you’re at the hotel after booking the service online.

  • Check your belongings and go to hotel lobby

pack your luggage and go to hotel lobby,deliver luggage in bangkok

Check all your belongings when you pack your luggage. To be more careful, you may refer to our Packing Checklist to follow up all your gears. After all, make sure your luggage is packed properly and locked up. In addition, don’t forget to close the door after your leave the room! For the reasons, you may take a look on the Tourist Scams.


  • Drop your luggage at hotel concierge or reception

Drop luggage at hotel reception

After your wonderful time in the hotel, it’s time to move on and enjoy more before you go back home.

  • Notice the concierge that AIRPORTELs will come to pick up your luggage or show the Yellow Picture

AIRPORTELs will come to collect luggage

Though most of the hotels have known AIRPORTELs already, some of them may haven’t been updated. To save your time, you can simply show them the Yellow Picture or Contact us. After you drop your luggage at the appointed time, you’re ready to start your hands-free travel. Don’t worry. AIRPORTELs WILL be there, collect your luggage safely, and deliver to the destination on time! During your fun time, you may check your email to get updated with your delivery status or simply message us with your order number via our Messenger Accounts.

  • Receive your luggage at the airport or your destination

Receive luggage at the airport,deliver luggage in bangkok

After a long day journey, we still have to say goodbye… Hope you will enjoy your time and have fun with the hands-free experience. If you’re going to catch the flight, Find us at Suvarnahbumi airport (BKK) or Don Mueang airport (DMK). Our cute staff will give you a warm greeting. You may simply show your passport to pick up your luggage. Later on, don’t forget to get VAT refund, visit duty-free shops and collect more souvenirs before taking the flight. Here are the facilities and services at Suvarnabhumi airport and Don Mueang airport. AIRPORTELs wish you a pleasant, memorable journey with us. Bon Voyage and see you next time in Bangkok, Thailand.

luggage storage, luggage delivery, airportels

AIRPORTELs help you deliver luggage in bangkok from hotel to airport

Frequently asked questions, FAQs

Q: Will AIRPORTELs really come to collect my luggage?
A: Absolutely YES! Once we confirm the order, your reservation is on our schedule. Your luggage will be collected at least 3 hours before your collecting time and delivered to the airport at least 3 hours before your flight departures. You may message us via Facebook, Line, WeChat, Whatsapp or e-mail to check it. For further information please Contact us.
Q: What should I prepare to deliver my luggage?
A: After you book the service online, you only need to pack and lock your luggage properly. After all, you just drop at the reception and you’re ready to go!
Q: Do I need to wait for the deliverer?
A: NO, you don’t. AIRPORTELs service is as convenient as ever! You only have to drop your luggage at the reception and start your hands-free travel. We will update you delivery status via e-mail. You can also check by sending us your order no. via instant messenger apps, Facebook, Line, WeChat or Whatsapp.
Q: Where do I collect my luggage at the airport?
A: AIRPORTELs Suvarnabhumi (BKK) counter is at Airport Rail Link area, B floor. You may follow the red sign “Express Line” to walk down the slope with the escalator.  After passing several stalls of currency exchange and pocket wifi, you will find our counter on the right. Check Find us to learn the journey.
Q: What do I need to collect my luggage?
A: You only have to show your passport to collect your luggage. Please make sure the collector has the same information on the booking receipt.
Q: How can I contact the deliverer?
A: Please Contact us.
Q: What AIRPORTELs will do if my luggage is delivered late?
A: AIRPORTELs will always be on time. In case that an unfortunate event happens, AIRPORTELs will be fully responsible, arrange a specific agent to help your, and deliver your belongings to your ultimate destination by air express.
Q: What AIRPORTELs guarantees?
A: Each luggage is insured up to 100,000 THB with the contents inside. The suitcase, or container, is insured up to 10,000 THB.
Q: How can I change the order information after reservation, if I change the hotel or my flight?
A: Please e-mail your booking no., name, passport no., and the updated information. We’ll proceed it and get back to you as soon as possible.
Q: How late can I collect my luggage?
A: AIRPORTELs current opening hours is 08:00 – 23:00. Please collect your luggage no later than 23:00. However, we will extend our service hours later!

AIRPORTELs help you deliver luggage in bangkok from hotel to airport

More Information

Frequently Asked Questions (FAQ)

Terms and Conditions


  1. My hotel is Chatrium Hotel Riverside Bangkok.
    I wonder if you can move my baggage to Don Mueang airport in my hotel

    1. Hi Song ye kyoung,
      I would like to inform you that we don’t have a counter service in Donmeung Airport yet. So, If you prefer to use our service we would pass your luggage to luggage storage in Donmeung Airport which you have to pay more 75 Baht per luggage when you pickup.

      If you are okay please book the service via link below

  2. My luggage is dropped BKK airport on Oct. 20th andit will be picked up at BKK airport on Oct. 21st.

  3. А если на несколько дней хранится, то платно?

  4. Hi,
    I need to store for 11 days a small bag in don muang 3/4 kg
    How much for all the days?

    1. Hi David,
      The storage fee at DMK airport is 69THB/Bag/24hr at the moment.
      There’s no restriction on size and weight for each piece to storage.
      According to your inquiry, the fee will be 759 THB.
      On the other hand, the DMK branch opens 24 hours, and you may just walk there without booking.
      The counter is near to gate 9 on 1st floor in terminal 2 (Domestic Terminal).

      Good Day

  5. Hi,
    I’ll land from phuket to suvarnabhumi airport at 23:30 and my next flight is at 8 next morning.
    Do I have any chance to pick up my bags from airportels luggage storage if I put them there before?

    1. Hi Tom,

      The counter service at BKK Airport would open until 24:00

  6. Hello, I need to store my luggage for less than 24 hours. I will leave it in the morning at MBK Center and will pick it up at night. How much will that cost?

    1. Hi Alison

      It’s free storage at MBK up to one day

  7. Hi,
    we would like to store 2 luggages for 16 days. How much will it costs?
    And how long is the procedure to get the bags back before checking in to have our next flight?

    1. Hi Ross,

      It depends on your location of storage too as normal price is 100 THB/Day and 500 THB/Week, it will cost you approximately 1,200 THB per bag. It will take few minutes both process storing your bag and retrieve.

  8. Hi,

    I want to leave 2 items of luggage at the Mbk centre for less then 24 hours. I’ve read this is free but do you have to book this in anywhere or just turn up on the day?

    1. Hi Chole,

      It is not required to book in advance, just get to our counter service to leave them ^^

      Have a nice day

  9. I’ve read you can store your bags for free at the mbk center, but do you need to book this? It would be for less then 24 hours on the 2nd April.


    1. Hi Chole,

      We open 10:00am and close 10:00 pm, during the day at mbk would be free
      Just get there to use the service

  10. hi.. if I drop my baggage early before 9, can i pick it at Svarnabhumi before 15? around 14 maybe? because my flight will be depart at 16

    1. Hi Nina,

      It would be delivered around that time 3pm
      If you would like to get it earlier we have on demand delivery, which you could get your back before 14:00
      It take only 4 hours on delivery.

      And you could book at this site

      Have a good trip!

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